Viewer counter, leaderboards and analytics Thunderstream: what the numbers really mean

A dictionary without difficult abbreviations

A dictionary without difficult abbreviations
Concept	What does this mean in practice?
Viewer minutes	Total audience over time: 10 viewers for 3 minutes gives approximately 30 minutes of viewers. This is not the length of the transmission.
Event	New information from the platform, such as a message, observation or gift. The appearance test is not always an actual event.
Threshold	The value at which the rule responds. 250 likes and 250 coins mean different conditions.
Source	One scene component: game, camera, text, audio, or page with overlay. The order of sources determines what covers what.
Resolution	The width × height of the area, e.g. 1920 × 1080. This is different than shrinking the source rectangle with the mouse.

Step by step · 1–4

Action
Connect in the account settings of the platform whose data you want to receive.
✓ After this step you will see
You see your accounts and their status.
Action
Launch LIVE on the platform and check the connection on the panel.
✓ After this step you will see
Account linking is not confused with an ongoing stream.
Action
Open Viewer Counter in Tools.
✓ After this step you will see
Its configuration and preview are visible.
Action
Select the platforms that should be included in the total.
✓ After this step you will see
You don't assume that every connected platform needs to be shown.

**Thunderstream: Viewer counter and selection of which platforms to include in the demo account.**Actual dashboard on demo account; sample data does not come from user broadcasts.Photo source: Thunderstream · Source verified: 2026-10-27

Step by step · 5–8

Action
Select the eye icon page and optionally your own supported image.
✓ After this step you will see
The preview matches your layout.
Action
Set resolution, position and readable text.
✓ After this step you will see
The counter is located in the overlay area.
Action
Save your changes and copy the counter link.
✓ After this step you will see
The source will receive the saved settings.
Action
Add in OBS a source Viewer with identical dimensions.
✓ After this step you will see
The counter is visible in the appropriate place.

**Thunderstream: Analytics view in demo account. Blank or sample data does not support a true LIVE result.**Actual dashboard on demo account; sample data does not come from user broadcasts.Photo source: Thunderstream · Source verified: 2026-10-27

Step by step · 9–12

Action
During LIVE, compare the result with the platform panels after the update time.
✓ After this step you will see
You don't evaluate data by a single second.
Action
Open Analytics and select a time range.
✓ After this step you will see
You know which period the chart covers.
Action
Check the platform filter and leave the combined source or sum of them available.
✓ After this step you will see
You are comparing the same set of platforms.
Action
In the legend, check the unit of the line: likes, coins, messages, follows or time.
✓ After this step you will see
You are not confusing different values.

**Thunderstream: community top on demo account. Pay attention to the metrics, period and reset rules.**Actual dashboard on demo account; sample data does not come from user broadcasts.Photo source: Thunderstream · Source verified: 2026-10-27

Step by step · 13–16

Action
In the Viewer Archive, select the sorting and story scope.
✓ After this step you will see
The names and results are ordered as needed.
Action
Check the metrics, period and reset options in the Community Top.
✓ After this step you will see
You know why top and archive may have different results.
Action
If you are adding Bits, Kicks or supported paid events YouTube, check whether the conversion is enabled.
✓ After this step you will see
The common top is not confused with the cash balance.
Action
If there is a discrepancy, write down the time, platform, period and meter name.
✓ After this step you will see
A report allows you to reproduce a specific problem.

**OBS: Browser source properties. This is where the widget's URL and its width and height go.**Actual screenshot from official documentation. The version and language of the program may be different from yours.Photo source: OBS Project · Source verified: 2026-10-27

The current audience is not a list of all viewers

The counter shows data available from selected platforms. The provider may update them with a delay, and temporary unavailability does not mean an actual audience of zero. Linking your account name alone may not provide all data that requires authorization or active reception.

Viewer minutes sums up your audience over time. Transmission time measures the length of transmission. Confirmed activity for a specific user is based on available events; without platform information, it does not confirm each person's silent viewing time. Don't treat these metrics as a single result.

The same range is the condition for a fair comparison

When comparing the chart and the top, set the same period, time zone, platform and metric. Stream Ranking and 365 Day History may intentionally show different totals. Resetting a goal or ranking rotation does not necessarily delete archived analytics data.

Adding paid events from various platforms to a common top helps to organize interactions. It is not an accounting conversion of payouts and does not mean that Bits, Kicks and Coin have the same monetary value. Clearly name your own metric and check for a single event.

An example you can reproduce

100 viewers for 2 minutes gives approximately 200 minutes of viewers, and LIVE itself lasted 2 minutes. They are different units. The sum of 20 viewers on one platform and 10 on the other gives 30 viewers according to the platform counters, but does not prove 30 different people: one person can watch in two places.

What do you see on the screen and how to fix it

Fix one thing at a time and try the same thing again. If you change several options at the same time, it will be difficult to determine what solved the problem. Don't delete a working source or entire configuration just because one widget isn't responding.

If you still need help, write down the program name and version, platform, approximate time of trial, expected result, and what actually happened. Attach a dump without passwords, keys and full private links. This description is much more useful than just the "not working" message.

What do you see on the screen and how to fix it
Symptom	Check first	Do it
The platform has no audience in the counter	No data, source disabled or inactive LIVE	Check connection, selections and data update.
The total differs from unique viewers	The same person can watch multiple platforms	Treat the result as a sum of counters, not a deduplicated number of people.
Topka has different coins than the chart	A different period or conversion factor for paid events	Compare the same filters and options.
The minutes look too long	Confusing viewer minutes with time LIVE	Check the unit and calculation example.
There is no silent viewer nickname in the archive	The platform did not provide this person's event	Do not assume a complete attendance list.
Source OBS is empty	Size, visibility or lack of active data	Check dimensions, tool and test before LIVE.

Last attempt before use on LIVE

Save the changes using the button assigned to the edited function. If there are separate forms, check each changed part separately.
Open the settings again and compare the most important values. Simply moving the slider does not always mean a permanent save.
Check the result outside the editor itself: on the target scene, in the recording, or in the reopened configuration.
If the function uses the platform, separately acknowledge the new handled event during the active LIVE. Don't expect the appearance test to confirm account authorization.
Save the working values and make a copy before the next major change. Next time you start up, start with a quick check.

Before you go live

You know what the fields and units you use mean.
The most important values were saved and checked again.
The attempt was graded on the finished output, not just in the editor.
The image is clear and each sound plays only once.
Working configuration and safe copy preserved.

Frequently asked questions

The platform has no audience in the counter - what to do?

No data, source disabled or inactive LIVE. Check connection, selections and data update.

Total is different from unique viewers - what should I do?

The same person can watch multiple platforms. Treat the result as a sum of counters, not a deduplicated number of people.

Topka has different coins than the chart - what to do?

A different period or conversion factor for paid events. Compare the same filters and options.

The minutes look too long - what should I do?

Confusing viewer minutes with time LIVE. Check the unit and calculation example.